Notifications

Cytometa Cloud sends a notification when something happens that someone may need to act on: a device goes offline or reports an error, a cartridge runs low, a service date approaches, an alarm goes off, a device sends a metric the workspace does not know. Notifications appear in the app for everyone in the workspace. You choose which of them also reach you by email.

Notifications is not in the left navigation. Reach it in two ways:

from the bell () in the header, then View all notifications;
from the Notifications widget on the Dashboard, which shows your three most recent unread notifications.

The bell panel

A red dot on the bell means you have unread notifications. Select the bell to open a panel on the right:

All notifications or Unread only — which notifications to list.
Mark all as read — marks every notification in the workspace as read for you.
The notifications, newest first, 20 per page. Use the arrows at the bottom to page through them.
View all notifications — opens the Notifications screen.

Notifications panel open over the dashboard, with Unread only selected With Unread only, the panel lists what you have not read yet. A blue dot marks each unread notification.

The Notifications screen

Notifications screen: the inbox on the left, Email Preferences on the right The inbox and your email choices side by side. The count at the top of Email Preferences says how many types you get by email.

From left to right, top to bottom:

Category filter — All categories, or only Devices, Cartridges, Service, Alarms or Metrics.
All notifications or Unread only.
Inbox — the notifications, with the number of unread ones in brackets, for example Inbox (12). Mark all as read is at the top right. The list shows 20 per page, with arrows to page through.
Email Preferences — beside the inbox, or below it on a narrow screen. See Choose email notifications.

The filters are remembered in this browser, per workspace.

A notification

Each notification shows:

a title, such as Device offline or Alarm triggered;
a severity badge: INFO for information, WARNING (yellow on screen) for something to keep an eye on, ERROR for something that needs action;
the message, cut off after two lines. Hover over it to read the rest;
Show device, Show alarm or Show pending metrics to open what the notification is about. Show pending metrics appears only for Managers and Admins;
how long ago it was sent;
a dot on the right: blue for unread, gray for read. Select it to switch between Mark as read and Mark as unread.

Dates in a message, such as the time an alarm went off, are shown in the workspace’s time zone, the same as in the email. When your browser is in another time zone, the zone’s abbreviation follows the time, for example 14:00 CEST. The email always names the zone. See Set the time zone.

Read and unread are personal. Marking a notification as read does not change it for your colleagues.

What each notification means

Category	Title	Severity	Sent when	What to do
Devices	Device online	INFO	A device is back online.	Nothing; it confirms recovery.
	Device offline	WARNING	A device stopped reporting.	Check the device and its network connection.
	Device error status	ERROR	A device reports an error.	Open the device; use remote access to see the error.
Cartridges	Cartridge level warning	WARNING	A cartridge is nearly empty; the message gives the expected empty date.	Order a replacement from your service provider.
	Cartridge empty	ERROR	A cartridge is empty.	Replace it; the instrument cannot measure.
	Cartridge expiry warning	WARNING	A cartridge is close to its expiry date.	Order a replacement; expired cartridges may affect accuracy.
	Cartridge expired	ERROR	A cartridge has passed its expiry date.	Replace it.
Service	Service date warning	WARNING	The device’s next service date is approaching.	Schedule maintenance with your service provider.
	Service date expired	ERROR	The service date has passed.	Schedule maintenance now.
Alarms	Alarm triggered	ERROR	An alarm went off.	Investigate the alarm.
	Alarm resolved	INFO	An alarm’s conditions are no longer met.	Nothing; check the chart if you want to know how it ended.
	Alarm suppressed	INFO	Someone suppressed an alarm; the message says until when.	Nothing, unless you did not expect it.
	Alarm stale	WARNING	An alarm had no data for 24 hours while alerting and was closed. See How alarms work.	Check the device behind the alarm.
Metrics	Unknown metric received	WARNING	A device sends values with a metric ID the workspace does not know. The message names the ID and the device.	Resolve pending metrics.

Cartridge and service notifications are not repeated for the same device within 24 hours. A device that keeps reporting the same cartridge or service condition, or reports it again with another cartridge serial or another date, produces one notification, not one per report. The next one follows once 24 hours have passed.

Device online, Device offline and the alarm notifications are not affected. They follow the state of the device or the alarm, and arrive each time that state changes.

No device, cartridge, service or unknown-metric notification is sent for a device in Maintenance mode or Disabled, and alarms on its series are paused; see What Maintenance mode and Disabled pause.

Cartridge and service notifications are prompts to order supplies and plan maintenance with your service provider. They are not faults of the instrument.

Who sees what

Everyone in the workspace, from Viewer to Admin, sees all of the workspace’s notifications and can choose email notifications. Notifications belong to a workspace. Switch workspace to see another workspace’s notifications.